FREQUENTLY ASKED QUESTIONS

By telephone, at 514 932-6796, 514 708-6796, Monday to Friday between 10 a.m. and 3 p.m.
At the concert hall, at 2:30 p.m., one hour before the concert. VISA, MasterCard, debit and cash are accepted at the venue.
By email: info@lmmc.ca
Payment with VISA and Master Card is accepted for telephone reservations.

In person, before the concert as of 2:30 p.m. at the press table, we accept cash, debit cards and VISA and MasterCard .
There are two options for collecting your tickets:
- By mail, time permitting.
- At the press table on the day of the concert
Please contact us if your ticket is lost, stolen or forgotten. After verifying your purchase, we will provide you with a replacement at the press table.
In the event that we are forced to cancel a concert, we will inform you of the procedures to follow in order to receive a full refund or an exchange. You may also opt to convert your refund into a tax-receipted donation.
Tickets are exchangeable up to 48 hours before the concert. All sales are non-refundable.

Pollack Hall is located at 555 Sherbrooke St. West, on the campus of McGill University.
Yes, there is parking available on Sherbrooke Street in front of the hall.
Yes, the City of Montreal has designated parking for those with reduced mobility.
Yes. Pollack Hall is accessible by entering the building through the entrance to the right of hall’s main doors. An elevator will bring you to the main floor.
The concert hall generally opens 45 minutes before the concert begins.
Yes. Concert programmes and notes are also available be online on the LMMC website two weeks before each concert. Subscribers will be sent the programme and notes electronically.
Latecomers will only be admitted at a time deemed appropriate by staff members. They may also be required to sit in seats other than those indicated on their tickets so as not to disturb other patrons.
Yes.
LMMC concerts are rarely cancelled. However, in the event of inclement weather or travel-prohibiting issues that may arise, you may call 514 932-6796 for an update.
Found items may be turned in to a staff member. For lost items, please call us at 514 932-6796.
Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to the start of the concert. They may only be used before the concert and during intermission. Please be courteous when checking your phone.
No, the use of cameras and other electronic devices is strictly prohibited during the concert.